TERMS AND CONDITIONSPAYMENTS For a quicker delivery we are also payments over the phone. Call us on 07508729739 between 10:30am - 5pm (Sunday 12:30pm-4pm) or leave a message any time stating your name and phone number and we will be very happy to call you back during business hours. You can also fill in your details on the contact us page and we will contact you as soon as possible.
POSTAGEBuyers from Northern Ireland, Islands and Scottish highlands & Zone 2, to confirm postage cost please contact us before the purchase. Due to additional charges imposed by couriers for deliveries to Scottish highlands, off shore Islands and Northern Ireland; a surcharge may be levied to cover carriage to these areas.
We advise the customers to contact for a final postage fee before finalising the orders. The subcharge may not apply to small items being sent via Royal mail. Please email item details first for postage quote.Where possible we will try our best to avoid courier service for surcharge areas. We would also like emphasise that although these areas are indeed part of UK but due to high cost of shipping and distance transportation, couriers charge surcharge which we have no control over. More details can be found by contacting any UK courier companies or on their websites.
If you have already made a purchase without reading the instructions/terms of sale and wish to cancel the order please let us know. Since we fully understand the situation and do agree that it might not be feasible in some cases, a full refund on request will be issued right away. If you wish to continue with the purchase, We take great care packaging every item to ensure safe shipment to you. We charge a postage fee only to cover our costs of materials and labour.Combine Postage Discount:
Take advantage of our combine postage offer when purchasing more than 1 item. Please email us with the item details to check the combine postage cost or request combine postage via contact us link on the webpage. Please note the postage can only be combined if the size and the value of the items are about the same otherwise the lowest value item will have to be combined with the higher postage cost item. You will receive an automated email after the purchase and if the postage is not combined please email us right away so we can send you a new invoice.
SHIPPINGWe endeavour to dispatch all orders within 2 to 5 working days of receiving your cleared funds, but during busy times this may be extended. In event of a very unlikely slight delay, your patience would be much appreciated. If you require a next working day despatch please pay over the phone.
We will only ship to UK (unless stated) and items are sent via approved couriers and Royal Mail. Parcels sent with the couriers will only be collected and delivered Monday to Friday excluding holiday periods. If you prefer a specific courier or a delivery service please email us before the purchase for a confirmation and quote.
we cannot be held responsible for delivery times however we can assure a timely despatch within the time frame mentioned above. In order to maintain Quality Control and timely dispatch of orders, we do not allow customer collections.
TRACKING NUMBERWe will email a tracking number for most items sent with the courier. We will also send an email or give an phone call confirming the despatch. If you do not receive the item within 2 to 3 working days please contact the courier or royal mail to check the delivery status or to arrange a redelivery/collection. If you have not received a tracking number please email us immediately to obtain one.
FAILED DELIVERIESIf a parcel is returned undelivered due to the wrong/incomplete address provided or customer not available to accept or collect the delivery, the customer will be held responsible for the full cost of returning the parcel to us. In case of parcel force item return cost is £6.50. This amount will have to be received by us as well as the cost of resending your item before your parcel is re-dispatched.
REFUNDS/RETURNSShop with absolute confidence knowing that if you are not satisfied for any reason we will issue refund including postage providing you return your purchase at your own cost via track able service. We must be notified of the return within seven days of receipt of goods and Item must be returned to us within 14 days of receipt of goods. Items must be returned unused and in the same condition in which they were sent. Use or abuse to any products can result in return being refused.
DAMAGED GOODS OR LOST DELIVERIESPlease note that all orders will have to be checked on delivery. If there are any visible signs of damage this must be advised to us immediately via email or phone. The item will only be considered lost once investigated and accepted by the courier or royal mail as missing. This in some cases can take up to 30 days. Any lost item will be replaced or refunded in full.
variances style or packaging upgrades. We guarantee to send you the specification as advertised in the product description. Any accessory listed would mean suitable for standard models or fitment only, unless specified. We warrantee and represent that the goods are as described in the listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use.
ABOUT USwe are located in the United Kingdom trading name of ELECTROCOM UK LIMITED a United Kingdom Registered Limited Company specializing in the sales of laptops, digital multimedia and accessories, mobile phone accessories and novelty products. We also import some unique lines which are not available to UK market. As an established organised business we will treat your purchase professionally and promptly. All customers will be sent an invoice with the VAT number and our full address.
We pride ourselves on offering to our customers, unrivalled customer care at all times. We like to ensure that our customers are 100% happy with their buying experience.
WHY BUY FROM USWe're a genuine UK based company offering quality items at low and competitive prices. Please purchase from us with confidence. We are established wholesale sellers that continue to grow from strength to strength. We are always adding new lines to our stock. All items are checked and sent extremely well packed to avoid any transportation damage. We will keep you informed by sending emails confirming the purchase, payment and despatch.